Last updated June 2026

Packaging
Every piece is ceramic, handmade, and one of one. Because of this, each sculpture is packaged individually in a custom-built wooden crate with internal foam support, designed specifically for its unique shape. This level of care is non-negotiable, given the fragility and singularity of each work.

Shipping cost and timing
Shipping is calculated individually based on your delivery address and confirmed at the time of your inquiry, before any payment is made. Once a piece is secured and packaging is complete, it is shipped via FedEx or DHL, with an estimated delivery time of 7 to 14 business days.

All shipments are delivered duty paid (DDP), meaning all applicable duties and import taxes are paid in advance. You will not be asked to pay anything additional upon delivery.

Insurance
All shipments are fully insured for their declared value during transit. A tracking number will be provided as soon as your piece is dispatched, so you can follow its journey at every step.

Collection and dispatch
Pieces are shipped from our studio in Medellín, Colombia. Once your final price and shipping details are confirmed, your piece will typically be dispatched within a few business days, depending on packaging production time.

If you have any questions about shipping to your specific location, reach out before completing your inquiry and we'll be happy to help.

Last updated June 2026

The nature of our pieces
Every piece is an original, handmade work of art, created once and never reproduced. Because of this one of one nature, all sales are considered final once a piece has been confirmed and payment has been received.

Damaged in transit
If your piece arrives damaged due to shipping, please follow these steps within 48 hours of delivery:

• Photograph the exterior packaging before opening it, if possible

• Photograph the piece and any visible damage clearly

• Email us at hi@danielaromeroartist.com with your order details and the photographs

Because all shipments are fully insured, damage claims will be handled personally and as quickly as possible. As each piece is unique, a damaged work cannot be replaced with an identical one, and resolution will be discussed directly with you.

Change of mind
Given the limited and personal nature of each collection, we are unable to offer refunds for change of mind once an order has been confirmed. We understand that acquiring a piece is a meaningful decision, and we encourage you to take the time you need before completing your inquiry. If something exceptional comes up, please reach out, we evaluate these situations individually.

Cancellations before shipping
If you wish to cancel your order before your piece has been packaged and dispatched, please contact us as soon as possible. Requests made before shipping will be considered on a case by case basis.

We care deeply about every piece finding the right home. If something feels off, talk to us directly. We're always happy to find a solution for you.

Last updated June 2026

Who we are
This website is owned and operated by Daniela Romero ("we," "us," or "our"), the artist behind this collection. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your information.

Information we collect
When you join our waitlist, submit an inquiry, or make a purchase, we may collect the following information:

• Name

• Email address

• Phone number

• Shipping address

• Any message or details you choose to share with us

• Payment information, processed securely through Stripe (we do not store your card details directly)

How we use your information
We use your information to:

• Respond to your inquiries and process your purchase

• Calculate and arrange shipping to your address

• Send you updates about the waitlist and future collections, if you have opted in to receive them

• Communicate with you directly regarding an order or inquiry

We do not sell, rent, or trade your personal information to third parties.

Third party services
We use the following trusted services to operate this website and process your information:

• Stripe — to securely process payments. Stripe has its own privacy policy governing the information it processes on our behalf.

• Email service provider — to send waitlist updates, confirmations, and communications related to your inquiry or order and marketing materials if you have agreed voluntarily.

These providers only receive the information necessary to perform their specific function and are contractually obligated to protect your data.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, legal and tax obligations, and ongoing communication if you remain subscribed to our list.

Your rights
You may request to:

• Access the personal information we hold about you

• Correct any inaccurate information

• Request deletion of your information, where legally possible

• Unsubscribe from email communications at any time, using the link provided in any email we send

To make any of these requests, contact us directly at the email below.

Cookies
Our website may use basic cookies to improve browsing experience and understand site traffic. You can disable cookies through your browser settings at any time.

Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date.

Questions about your privacy or how your information is used? Reach us at hi@danielaromeroartist.com.